In accordance with the NHS

Italian or foreign patients can access to this type of admission, as long as they are registered to the Italian NHS and have a Health Card.

• Ordinary admission (by reservation): on the advice of a general physician or specialist, after an examination performed at the C.C.D. Morgagni or in other external clinics. If the admission comes from a request by a general physician or a specialist working in other clinics (external to the C.C.D.), the admissibility of the request itself will be examined by the admission doctor.
• Emergency admission (without reservation): this is the case of requested admission by the attending physician or by a specialist who, during an outpatient examination, has detected an emergency situation. Also in this case, the doctor who accepts the admission will evaluate the adequacy of the admission request and will proceed, if necessary, to start the admission procedures.

For the admission it is necessary to provide the following documentation:

• Health insurance Card;
• Valid identification document;
• Request for admission with “E” attachment, issued by the attending physician.

 

Steps to be taken

	Examination or interview with the doctor
	Reservation
	Reception and documentation check
	Admission
Single Room	Double Room
	Comfort and communication to family members about the visits

To contact the admission office, call the following telephone numbers:

095 238 421 - 095 238 116
From Mon to Fri from 8am to 7:30pm, and Saturday from 8am to 2pm

ACCESS TO THE HOSPITAL ROOMS: FAMILIES AND VISITORS

It is regulated in the waiting and checking room, where a PASS is delivered, called the Public Relations Office (URP Center) and located at the Switchboard floor. From 7am to 1pm no family member or visitor will access and stay in the wards, with the exception of special cases subject to authorization by the Departmental Doctor.

Ordinary access for relatives or visitors: limited from 1pm to 7pm.

2-bed rooms: 1 visitor at a time

Night assistance to the patient: during the night, no relatives can stay in hospital, except for special cases and with the authorization of the doctor on duty. Relatives are allowed to stay in the waiting room.

Single rooms: it is allowed a number of 3 visitors at the same time, and only 1 relative can stay during the night.

Checking at the URP Center: the access closes at 7pm; the exit is allowed up to 8pm (URP closing time and PASS delivery). If the surgery at an Operating Room is not over by 8pm, the Switchboard will replace the URP Center in assisting the family members of those patients who have not returned from the Operating Room yet, and only for these ones.

PEDIATRIC SURGERY:

- Minors can be assisted, only by 1 parent or guardian who has been provided with a PASS for the entire period of convalescence;

- Visits by relatives or friends are not allowed: they can meet the children at the coffee bar, if the clinical conditions allow it, from 5pm to 6.30pm.

INTENSIVE CARE UNIT (under URP center control): news on the patients and visits from 11am to 12.30am.

LONG-TERM STAY: 1 visitor is allowed, for 30 minutes 2 times a day, from 1pm to 3pm and from 6pm to 8pm.

The access to inpatient wards for the children under 10 years is not recommended.

Privates

• Patients insured with companies which are affiliated with the facility (under the admission doctor’s evaluation).
• Admissions on one’s own (under the admission doctor’s evaluation).

For the admission, it is necessary to provide the following documentation:

• Certificate of insurance policy
• Valid identification document

 

 

Steps to be taken

	Examination or interview with the doctor
	Evaluation of the papers
	Reservation
	Reception and documentation check
	Admission
Single Room	Double Room
	Comfort and communication to the family members about the visits

To contact the admission office, call the following telephone numbers:

095 238 421 - 095 238 116
From Mon to Fri from 8am to 7:30pm, and Saturday from 8am to 2pm

 

ACCESS TO THE HOSPITAL ROOMS: FAMILIES AND VISITORS

It is regulated in the waiting and checking room, where a PASS is delivered, called the Public Relations Office (URP Center) and located at the Switchboard floor. From 7am to 1pm no family member or visitor will access and stay in the wards, with the exception of special cases subject to authorization by the Departmental Doctor.

Ordinary access for relatives or visitors: limited from 1pm to 7pm.

2-bed rooms: 1 visitor at a time

Night assistance to the patient: during the night, no relatives can stay in hospital, except for special cases and with the authorization of the doctor on duty. Relatives are allowed to stay in the waiting room.

Single rooms: it is allowed a number of 3 visitors at the same time, and only 1 relative can stay during the night.

Checking at the URP Center: the access closes at 7pm; the exit is allowed up to 8pm (URP closing time and PASS delivery). If the surgery at the Operating Room did not finish by 8pm, the switchboard would replace the URP Center in assisting the family members of the patients who have not returned from the Operating Room yet, and only for these.

PEDIATRIC SURGERY:

- Minors can be assisted, only by 1 parent or guardian who has been provided with a PASS for the entire period of convalescence;

- Visits by relatives or friends are not allowed: they can meet the children at the coffee bar, if the clinical conditions allow it, from 5pm to 6.30pm.

INTENSIVE CARE UNIT (under URP center control): news on the patients and visits from 11am to 12.30am.

LONG-TERM STAY: 1 visitor is allowed, for 30 minutes 2 times a day, from 1pm to 3pm and from 6pm to 8pm.

The access to inpatient wards for the children under 10 years is not recommended.

 

To contact the insured office, call the following telephone numbers:

095 238 484
From Mon to Fri from 11:30am to 16:00pm

 

Ordinary Admission

It is possible to book the admission by contacting the reception office.
The admission can be booked on the advice of a general physician or specialist, after an examination performed at the C.C.D. Morgagni or in other external clinics.

For the admission, it is necessary to provide the following documentation:

• medical prescription, issued by the attending physician
• hospital access card (E Model), issued by the attending physician
• Valid identification document (identity card, or passport for the non-residents in Italy)
• Fiscal Code
• certificate of insurance policy, in case of agreement with insurance companies

EU Foreign Citizens (EU)

• European Health Insurance Card (TEAM), issued by the Ministry of Economy and Finance;
• hospital access card (E Model), issued by the attending physician;
• medical prescription, issued by the attending physician.

Non-EU and EU residents in Italy

• medical prescription, issued by the attending physician
• hospital access card (E Model), issued by the attending physician
• health card issued by the ASL of the place of domicile or residence.

Foreigners staying in Italy for other purposes (tourists, refugees, nomads...)

• they are entitled only to emergency hospital services

Citizens of States with existing bilateral agreements

• form issued by your service organization

To contact the admission office, call the following telephone numbers:

095 70 26 423 - 095 70 26 424
Every day from 8.30am to 8pm, and Saturday from 8.30am to 2pm

Family visits:

HOSPITAL ROOMS: every day from 3.30pm to 6pm

SUB-INTENSIVE UNIT: only for 30 minutes, every day from 4pm to 5pm

ICU: visits are not allowed

REHABILITATION: from 3.30pm to 6pm

Visits of 2 people maximum are allowed for each patient (even for single rooms).

 

Clinical news:

HOSPITAL ROOMS: every day, from 3.30pm to 6pm

SUB-INTENSIVE UNIT: every day, from 4pm to 5pm (during family visits)

ICU: every day, from 09.30am to 4pm

REHABILITATION: from 3.30pm to 5.30pm, on Monday and Thursday

The news regarding patients’ surgery is provided by the medical specialist, when surgery itself is over.

 

ADMISSION TO THE HOSPITAL ROOMS BY FAMILY AND VISITORS

To access the wards, your accompanying person or any visitor will have to provide special identification passes.

Their different colours identify:

- the accompanying person with permission (green pass)

- the temporary accompanying person (blue pass)

- visitors during the visiting hours (yellow pass).

During the cleaning procedures, medications, medical examinations, the accompanying person cannot stay in the room, with the exception of the minor’s family member. The entrance and exit of the accompanying person is allowed from 8am to 9pm.

The accompanying person with permission is also required to leave the room when the patient is transferred to a different ward (Operating Room, ICU, Semi-Intensive Therapy).

An accompanying person with permission means a family member or a dear one who can assist you during the entire stay, but only if you are in a single room. The accompanying person with permission is also authorized to assist their family member under the age of 18.

A temporary accompanying person means one of your family members or a dear one who can remain in the ward as long as you need, during the admission, the accommodation in the room or the release process. He or she is also authorized to assist you for one hour after the surgery procedure.

Visitors are considered all those who, during the visiting hours, can access the wards to visit the patients. In the patients’ best interest, visitors must keep to the visiting hours. To provide patients with tranquility, and for hygienic reasons, it is allowed the access to 2 visitors with the yellow pass per patient. In case of simultaneous presence of more visitors for the same patient, they need to agree on the rotation of their visits to the patient itself.

Children under the age of 12 are not allowed in the wards.

ONE DAY SURGERY

The admission to One-Day Surgery is advised by the Clinic specialists after an outpatient examination. On the same day of admission, the preliminary tests and the surgery procedure will be carried out.

An overnight stay at the Clinic is expected, so the release will be performed the day after the procedure itself.

In some cases, decided by the doctor, admission may be preceded by a pre-admission, during which the preliminary tests to perform the procedure will be carried out on the booked day.

To contact the admission office, call the following telephone numbers:

095 70 26 423 - 095 70 26 424
Every day from 8.30am to 8pm, and Saturday from 8.30am to 2pm

N.B. It is possible to browse the complete guide to the One-Day Surgery admission by clicking here: pdf Route to the Hospitalization pdf  Percorso al Ricovero

Family visits:

HOSPITAL ROOMS: every day from 15.30pm tp 6pm

SUB-INTENSIVE UNIT: only for 30 minutes, every day from 4pm to 5pm

ICU: visits are not allowed

REHABILITATION: from 3.30pm to 6pm

Visits of 2 people maximum are allowed for each patient (even for single rooms).

 

Clinical news

HOSPITAL ROOMS: every day, from 3.30pm to 6pm

SUB-INTENSIVE UNIT: every day, from 4pm to 5pm (during family visits)

ICU: every day, from 09.30am to 4pm

REHABILITATION: from 3.30pm to 5.30pm, on Monday and Thursday

The news regarding patients’ surgery is provided by the medical specialist, when surgery itself is over.

The news related to the operated patients are given by the medical specialist operator to complete the intervention.

 

ADMISSION TO THE HOSPITAL ROOMS BY FAMILY AND VISITORS

To access the wards, your accompanying person or any visitor will have to provide special identification passes.

Their different colours identify:

- the accompanying person with permission (green pass)

- the temporary accompanying person (blue pass)

- visitors during the visiting hours (yellow pass).

During the cleaning procedures, medications, medical examinations, the accompanying person cannot stay in the room, with the exception of the minor’s family member. The entrance and exit of the accompanying person is allowed from 8am to 9pm.

The accompanying person with permission is also required to leave the room when the patient is transferred to a different ward (Operating Room, ICU, Semi-Intensive Therapy).

An accompanying person with permission means a family member or a dear one who can assist you during the entire stay, but only if you are in a single room. The accompanying person with permission is also authorized to assist their family member under the age of 18.

A temporary accompanying person means one of your family members or a dear one who can remain in the ward as long as you need, during the admission, the accommodation in the room or the release process. He or she is also authorized to assist you for one hour after the surgery procedure.

Visitors are considered all those who, during the visiting hours, can access the wards to visit the patients. In the patients’ best interest, visitors must keep to the visiting hours. To provide patients with tranquility, and for hygienic reasons, it is allowed the access to 2 visitors with the yellow pass per patient. In case of simultaneous presence of more visitors for the same patient, they need to agree on the rotation of their visits to the patient itself.

Children under the age of 12 are not allowed in the wards.